Free shipping / On every order1-year warranty / Retro Kid™ console cover

RETROCITY / Support

Frequently Asked Questions

Which storage size should I choose?

Choose between 64GB and 128GB storage. Both versions are supplied with games on the installed SD card. The searchable library is based on the 128GB version; a title appearing there does not confirm inclusion on 64GB. Library entries can include regional versions and duplicates, so they should not be read as a count of unique games. Contact us before ordering if a particular title matters to you.

Do I need internet or a subscription?

No subscription or Wi-Fi is needed for solo play. The games are supplied on the installed SD card. Wireless multiplayer needs the separately sold Multiplayer Kit and a shared 2.4GHz network.

Can I save progress?

Use SELECT + X during a game to open the quick menu, then choose Save State or Load State and select the appropriate slot. The shortcuts are SELECT + R1 to save and SELECT + L1 to load.

What comes in the box?

The console, installed SD card, USB-C charging cable, user manual and screen protector.

How long does the battery last?

Up to 8 hours. Actual time depends on the game, screen brightness and use.

Can two people play together?

Compatible games support two-player wireless play. Each person needs a Retro Kid™ Original and a Multiplayer Kit, with both consoles using the same game on the same 2.4GHz network. N64 and PS1 multiplayer are not supported.

Where do you ship?

We offer free shipping to the United States, United Kingdom, Canada and Australia. See delivery estimates.

What if something goes wrong?

Read our returns guidance and 1-year console warranty, then use the contact form with your order number.

LET’S GET YOU PLAYING

Good questions.
Straight answers.

Contact us ↗
How long does delivery take?

Orders usually process within 1 business day. Estimated delivery after dispatch is 7–10 business days for the US and 7–12 business days for the UK, Canada and Australia. Shipping is free on every order. Carrier and customs delays can affect these estimates.

Can I choose a colour and storage size?

Yes. Retro Kid™ Original is available in a range of colours, with 64GB and 128GB editions. Select your preferred configuration on the product page to see current availability and pricing.

What is the returns policy?

You can request a change-of-mind return within 15 days of delivery for unused items in their original packaging, with return postage paid by the customer. This does not limit rights for faulty or misdescribed goods under applicable consumer law. Read the full returns policy before sending an item back.

Does Retro Kid™ include a warranty?

Retro Kid™ consoles include a 1-year warranty for faults during normal use, subject to the full warranty terms. This warranty is additional to your rights under applicable consumer law, including Australian Consumer Law guarantees. Contact us for help with a fault.

Where can I find the game list?

Retro Kid™ includes a preinstalled game library. The game-list page searches the supplied 128GB index, including regional versions and duplicate entries. Included games can vary by edition; contact us to check a specific title before ordering.

Game list ↗
How do the bundle savings work?

Save 15% when buying two Retro Kid™ consoles, or 20% when buying three or more. Eligible discounts are shown in your bag and at checkout.