Shipping policy

We offer free standard shipping to the United States, United Kingdom, Canada and Australia, with no minimum order value.

Processing and estimated delivery

Orders are normally prepared within 1 business day. Estimated transit time after dispatch is 7–10 business days for the United States and 7–12 business days for the United Kingdom, Canada and Australia. Business days exclude weekends and public holidays.

These are estimates, not guaranteed arrival dates. Carrier disruption or customs inspections can affect transit. If a different timeframe applies to a particular order, it will be explained before you agree to it. Contact us before ordering if you need delivery by a particular date.

Tracking your order

Use the order-status link in your order confirmation to check your order. When tracking information is available, it will appear in your dispatch notification or order-status page. A tracking label being created does not necessarily mean the carrier has received the parcel.

Delayed or missing orders

If we cannot dispatch within an agreed timeframe, we will explain the delay and offer an updated timeframe or cancellation with a refund, as required by the consumer law that applies to your order. Where your consent to a delay is required, we will obtain it. You do not have to accept an indefinite delay.

If an order is late, missing, damaged in transit or marked delivered when you have not received it, contact us with your order number. We will investigate and arrange the remedy required by law. Please do not wait for a fixed number of days to report a problem.

Address changes and cancellations

Check your delivery address carefully. Contact us as soon as possible if you need to change or cancel an order. We will confirm whether the change can still be made. Once an order has dispatched, a cancellation may need to be handled as a return; this does not affect any statutory cancellation rights.

Taxes and import charges

Free shipping covers the standard delivery charge. Any taxes or duties collected by this store are shown in the checkout total. If import charges are not collected at checkout, the destination's customs authority or carrier may require payment before delivery. Contact us before ordering if the treatment of an import charge is unclear.

Read our Returns & Refunds policy for information about returns and your consumer rights.

Questions? Email support@getretrocity.com or use our contact form.