Terms of service

Shopping with RetroCity

This RetroCity store is operated by DALEXIDON HOLDINGS PTY LTD. These terms apply to purchases from this store. Read them with our Shipping & Delivery, Returns & Refunds, Warranty and Privacy policies. You can contact us through our contact form.

Orders and product information

Check the product, colour, storage option, quantity, bundle contents and delivery address before paying. Accessories are included only where the selected listing or bundle says they are included. Product descriptions and any agreed pre-purchase information form part of your order.

An automated order acknowledgement confirms that your order has been received. If we discover an availability problem or a material listing or pricing error, we will contact you before making a substitution or charging a different price. If we cannot supply the agreed order, you can receive a refund for the unfulfilled items. We will not replace an item with a materially different item without your agreement.

Prices and payment

The checkout displays the currency, product total, applicable discounts and charges collected by this store before payment. Review that total before submitting your order. A payment provider or card issuer may apply its own currency-conversion charges. Offers apply according to the conditions displayed when you order; later price changes do not alter an accepted order.

Shipping, cancellation and returns

We ship to the United States, United Kingdom, Canada and Australia under our shipping policy. Contact us promptly for an order change or cancellation. Our returns policy explains the voluntary 15-day return offer and the separate rights that apply to faulty goods and qualifying statutory cancellations.

Using products and this website

Follow the supplied instructions and use compatible accessories. Product performance can vary with the software, settings and use described in the listing. Do not use this website to submit fraudulent orders, interfere with its operation or misuse another person's information.

Brand names and other intellectual property remain the property of their respective owners. Buying hardware does not grant rights to copy, distribute or use third-party content beyond the rights provided by its owner or applicable law. This statement does not reduce our responsibility for products and content that we supply.

Your legal rights

Nothing in these terms excludes or limits consumer guarantees, statutory warranties, cancellation rights, remedies or liability that cannot lawfully be excluded or limited. We do not require you to waive those rights or accept store credit instead of a refund to which you are legally entitled. The mandatory consumer protections that apply to your purchase continue to apply regardless of these terms.

Questions and changes

For an order problem, use the contact form with your order number and the outcome you are seeking. Changes to these terms apply to future orders; they do not retrospectively remove rights attached to an earlier purchase.

Questions? Email support@getretrocity.com or use our contact form.